Terms of Service

[PLACEHOLDER — Legal review required] By accessing or using DutyRecoverAI (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, do not use the Service.

[PLACEHOLDER — Legal review required] DutyRecoverAI is a software-as-a-service (SaaS) platform that analyzes import entry data to identify potential customs duty recovery opportunities, including duty drawback, Section 301 exclusions, FTA post-entry claims, and entry classification errors. The Service produces analysis, reports, and draft filing materials. It does not provide legal advice, customs broker services, or file any documents with the U.S. Customs and Border Protection (CBP) on your behalf.

DutyRecoverAI uses artificial intelligence to generate duty recovery analysis and recommendations. All AI-generated output is provided for informational purposes only and requires review by a licensed customs broker, attorney, or qualified trade compliance professional before any action is taken. DutyRecoverAI does not file customs claims on behalf of users. AI output does not constitute legal advice, customs broker advice, or a guarantee of any recovery amount. The estimated recovery values shown in the platform are approximations based on available data. Actual recoverable amounts may differ materially. DutyRecoverAI makes no representations or warranties regarding the accuracy, completeness, or fitness for a particular purpose of any AI-generated output.

The Service and all content, analysis, recommendations, and reports produced by DutyRecoverAI are for informational purposes only and do not constitute: • Legal advice or legal representation • Customs broker advice (DutyRecoverAI is not a licensed customs broker) • Tax advice • A guarantee of any specific recovery amount You should consult a licensed customs broker, attorney, or qualified trade compliance professional before filing any claim with CBP or taking any action based on the Service's output. DutyRecoverAI expressly disclaims liability for any action taken in reliance on the Service's output without such independent professional review.

[PLACEHOLDER — Legal review required] By using the Service, you represent and agree that: • You are an authorized representative of the importing organization, or are authorized to act on its behalf. • The import entry data you upload is accurate and that you have the right to upload it. • You will not use the Service to file fraudulent customs claims or to make misrepresentations to CBP. • You will have a licensed customs broker or qualified professional review all output before any government filing. • You will maintain the confidentiality of your account credentials. • You will not attempt to reverse-engineer, scrape, or otherwise misuse the Service.

[PLACEHOLDER — Legal review required] You are responsible for maintaining the security of your account credentials. Notify us immediately at legal@dutyrecover.ai if you suspect unauthorized access to your account. We implement industry-standard security measures including encryption at rest and in transit, row-level security, and access controls. See our Privacy Policy for details.

[PLACEHOLDER — Legal review required] Subscriptions are billed monthly or annually per the pricing schedule at dutyrecover.ai/pricing. Fees are non-refundable except as required by law or as stated in our cancellation policy. We reserve the right to change pricing with 30 days' notice to subscribers. Payment is processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.

[PLACEHOLDER — Legal review required] You may cancel your subscription at any time. Your account remains active through the end of the current billing period. After cancellation: • Import entry data and cases are retained for 90 days and then deleted. • Recovery filing packets are retained for 7 years (CBP statute of limitations). • You may export your data at any time before deletion. See our Privacy Policy for complete retention details.

[PLACEHOLDER — Legal review required] DutyRecoverAI and its licensors own all rights to the Service, including software, algorithms, trademarks, and platform content. You may not copy, modify, distribute, or create derivative works of the Service. You retain ownership of your import entry data and any documents you upload. By uploading data, you grant DutyRecoverAI a limited license to process it solely to provide the Service.

[PLACEHOLDER — Legal review required] TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUTYRECOVERAI'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). IN NO EVENT SHALL DUTYRECOVERAI BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of consequential damages, so the above limitation may not apply to you.

[PLACEHOLDER — Legal review required] You agree to indemnify, defend, and hold harmless DutyRecoverAI and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, or (c) any action taken by a government agency resulting from a filing you made based on the Service's output.

[PLACEHOLDER: Insert governing state — e.g., "These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles."]

[PLACEHOLDER — Legal review required] Before filing any formal legal action, you agree to attempt to resolve disputes informally by contacting legal@dutyrecover.ai. If a dispute cannot be resolved within 30 days, [PLACEHOLDER: insert arbitration clause or jurisdiction-specific dispute resolution process].

[PLACEHOLDER — Legal review required] We may modify these Terms at any time. Material changes will be communicated by email at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, contact: Email: legal@dutyrecover.ai DutyRecoverAI [PLACEHOLDER: Company legal name, address]